Who We Are

SmartCortexAI operates from Taiwan and provides business script and bot development services. When we say "we," "us," or "our" in this policy, we're talking about SmartCortexAI and our team. This privacy policy complies with Taiwan's Personal Data Protection Act and reflects how we actually handle your information in practice.

Our office is located at No. 335, Minzu Rd, Nantou City, Nantou County, Taiwan 540. You can reach us at +88635456403 or contact@smartcortexai.com if you have questions about anything in this policy.

Information We Collect

We only collect information that helps us provide better service. Here's what that looks like in real terms:

Contact and Business Information

When you reach out to discuss a project or request information, we collect basic details like your name, email address, phone number, and company information. If you're working with us on a development project, we'll also keep project-related communications and technical requirements you share.

Website Usage Data

Our website collects standard information that most websites do: your IP address, browser type, pages you visit, and how long you spend on our site. We use this to understand which content is helpful and where we can improve the user experience.

Technical Project Information

During development work, we handle technical data related to your scripts, bots, and integration requirements. This might include API credentials, system specifications, and workflow documentation you provide so we can build solutions that actually work for your business.

How We Use Your Information

We're not in the business of selling data or sending spam. Here's what we actually do with the information you share:

• Communicate with you about projects, answer questions, and provide the services you requested
• Develop and deliver custom scripts and bot solutions tailored to your needs
• Send project updates, technical documentation, and occasional company news if you've opted in
• Improve our website and services based on how people actually use them
• Handle billing, contracts, and other necessary business administration
• Comply with legal requirements under Taiwan law and maintain proper business records

Data Storage and Security

Your information lives on secure servers, and we take reasonable precautions to protect it. That includes encryption for data transmission, access controls so only authorized team members can view client information, and regular security reviews.

But let's be honest about something: no system is 100% foolproof. We do our best to protect your data using industry-standard practices, but we can't guarantee absolute security. If we ever experience a data breach that affects your information, we'll notify you promptly and let you know what happened and what we're doing about it.

Where Your Data Is Stored

Most of our data storage happens on servers located in Taiwan and secure cloud infrastructure. If we need to transfer data internationally for specific project requirements, we'll ensure appropriate safeguards are in place and inform you beforehand.

Sharing Your Information

We don't sell your personal information to third parties. Period. However, we do share information in these specific situations:

Any third-party service providers we work with are required to maintain confidentiality and use your information only for the purposes we specify. We don't give them carte blanche access to your data.

Your Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you several rights regarding your personal information. Here's what you can do and how to actually exercise these rights:

Access Your Information

You can request a copy of the personal data we hold about you. Send us an email at contact@smartcortexai.com with "Data Access Request" in the subject line. We'll provide the information within 15 business days, and there's no charge for the first request in a calendar year.

Correct Inaccurate Data

If your information is wrong or outdated, let us know and we'll fix it. This is usually a quick process since we want our records to be accurate anyway.

Request Deletion

You can ask us to delete your personal information. We'll honor this request unless we have a legitimate reason to keep it, like ongoing legal obligations or an active project. We'll explain our reasoning if we can't delete everything you've requested.

Object to Processing

If you don't want us to use your information for specific purposes like marketing communications, you can opt out at any time. Just click the unsubscribe link in our emails or contact us directly.

Data Portability

You can request your personal data in a commonly used, machine-readable format if you want to transfer it to another service provider.

How Long We Keep Your Data

We don't keep your information forever. Here's our general approach to data retention:

• Active project data: We keep this for the duration of the project plus two years afterward for support and reference purposes
• Communication records: Email and phone correspondence is retained for three years to maintain business continuity
• Financial records: Invoices and payment information are kept for seven years to comply with Taiwan tax regulations
• Marketing contacts: If you're on our mailing list but haven't engaged with our content in three years, we'll remove you
• Website analytics: Aggregated, anonymized usage data is kept indefinitely, but individual visitor data is deleted after 26 months

When we delete data, we do it thoroughly. That means removing it from active databases, backups, and any other systems where it might exist. Some backup systems have automatic retention periods, so complete deletion might take up to 90 days from the initial deletion request.

Cookies and Tracking

Our website uses cookies, which are small text files stored on your device. We use them to remember your preferences and understand how people use our site. Most are "session cookies" that disappear when you close your browser.

Types of Cookies We Use

Essential cookies keep the website functioning properly. Analytics cookies help us see which pages are popular and where we're losing people. We don't use advertising cookies or share cookie data with ad networks.

You can disable cookies in your browser settings, though some parts of the website might not work as smoothly. Most browsers let you block third-party cookies while still accepting first-party cookies from sites you visit directly.

International Data Transfers

While we primarily operate in Taiwan, some of our service providers use servers in other countries. If we transfer your data internationally, we ensure appropriate protections are in place through standard contractual clauses or other approved mechanisms.

For clients outside Taiwan, your information may be transferred to and processed in Taiwan. By working with us, you acknowledge this transfer, but rest assured we maintain the same security standards regardless of where data is physically stored.

Children's Privacy

Our services are designed for businesses, not children. We don't knowingly collect information from anyone under 18 years old. If we discover we've accidentally collected such information, we'll delete it promptly.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active clients by email and post the updated version on our website with a new "Last Updated" date.

We won't make major changes to how we handle your data without giving you notice and, where required, getting your consent. Minor clarifications or formatting updates might happen without notification.

Third-Party Links

Our website might link to external sites that we don't control. This privacy policy only covers SmartCortexAI. When you click through to another website, their privacy practices apply instead of ours. We recommend reviewing their privacy policies before sharing any information.